Official product information
Ships from inside the US with tracking in the order email. Everything else a delivery page normally states was never supplied, and is not invented here.
Written and reviewed by the SodaSlim Editorial Desk · Last updated September 24, 2026
Quick answer
Two facts were supplied about delivery: orders ship from inside the United States unless the sales page says otherwise, and a tracking number arrives in the order email. No carrier, no postage figure, no transit window and no international policy was given, so none is printed here. If a parcel stalls, start with the tracking number and then call the order desk with your order ID.
The two known facts
Ships from inside the US, and a tracking number arrives in the order email. There is no third fact to report.
Two things about delivery were supplied to this desk, and this is both of them:
Orders ship from inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
That is the whole of it. There is no carrier named, no shipping cost quoted, no delivery estimate given and no international policy described. A page of this kind usually opens with a table of zones and transit times, and we do not have one, so rather than dress two sentences up as a delivery guide this page does three things instead: it says precisely what is knowable, it lists what is missing so you can ask about it before you pay, and it sets out what to do if a parcel does not turn up.
Orders ship from inside the United States unless the sales page says otherwise, which means a domestic parcel for a US buyer and no customs step. A tracking number arrives in the order email, so the parcel is trackable and the order email is the document that carries the reference. Those two facts are genuinely useful: one tells you roughly what kind of journey the parcel makes, and the other tells you where to look for it.
Everything past that point would be invention on our part. We are not going to print a number of business days, because nobody gave us one, and a delivery estimate is exactly the sort of figure a reader remembers as a promise.
The absences
No carrier, no postage figure, no transit window and no international policy. Each one is worth a question before you pay.
| What a delivery page normally states | What we were given | What to do about it |
|---|---|---|
| The carrier | Not published — no carrier is named anywhere in the supplied material. | The tracking number in the order email will identify the carrier as soon as it is live. Until then, nobody can tell you whose van it is. |
| The shipping cost | Not published. No figure of any kind was supplied to us, for the product or for the postage. | Read the order summary at the checkout before you confirm, and check whether postage is added to the pack price or included in it. |
| The delivery window | Not published — no number of days, business or otherwise, appears in the material. | Ask the order desk, or read the sales page, and treat anything you are told verbally as an estimate rather than a commitment. |
| International shipping | Not described. The material addresses a US audience and says orders ship from inside the US. | If you are ordering from outside the United States, ask the order desk before you pay whether they will ship to you at all. |
Four absences, stated as absences. The alternative would be to estimate, and an estimated delivery window printed on a page like this one reads as a promise the seller never made.
A delivery estimate has a peculiar property: it is the one number on a shopping page that a buyer uses to make a decision in the real world. People plan around it. They order a bottle to arrive before a trip, or they wait an extra week before calling a desk because a page told them to expect ten days. If our estimate were wrong, the cost would land on somebody rearranging their week around it, and we would have introduced that error from outside the seller’s own material.
The same reasoning governs the price on this site, and it is the same principle applied twice. A figure printed in the same typeface as a fact is read as a fact. Where we have no figure, the honest thing is the sentence that says so, however unsatisfying it is to read on a page headed shipping and delivery.
The practical part
Four checks at the checkout, then a short sequence that starts with the tracking number and not with a phone call.
The order summary on the sales page is where postage either appears as a line or does not. That is the only place the cost is stated, and it is stated before you confirm rather than after. Read the total, not just the pack price.
The order email echoes the delivery address back to you. Read it the day it arrives, because an address correction is easy while a parcel is still in a warehouse and close to impossible once it is moving. The order desk can make that change; nobody else can.
It is the date the sixty-day guarantee window runs from — not the date the parcel arrives and not the date you take the first capsule. However long delivery takes, the clock started when the card was charged.
Nothing was supplied about international orders. If you are not in the United States, a question to the order desk before you pay is worth more than an assumption afterwards, because a refused or returned international parcel is the hardest of all these problems to unwind.
Work in order, and start with the tracking rather than the phone. The tracking number in the order email is the single piece of evidence that everybody in the chain can see, and it answers the first question — whether the parcel has moved at all — without a conversation. A tracking number that has never updated is a different problem from one that shows delivery to an address you do not recognise, and the two lead to different calls.
If the tracking is blank or stalled, the order desk is the number to ring: +1 (302) 200-3480, with your order ID in front of you. That desk holds the transaction, can see the fulfilment record and can either resend the parcel or refund the charge. The label’s own line, +1 (507) 448-8190, is the wrong number for this: the distributor named on the wrap has no visibility into an order that went through somebody else’s checkout, and asking it about your parcel wastes a call.
Keep the guarantee window in view while you do all of this. It runs from the date of purchase, so a slow delivery spends part of it — and if a parcel is genuinely lost, the conversation you want is about a refund or a replacement while the window is still open, not after it has closed. That is the practical reason the purchase date matters more than the arrival date.
Check the safety seal before anything else. The wrap is explicit: do not use the product if the seal is damaged or missing, and a broken seal is a call to the order desk rather than a judgement call for you to make. Then read the storage line and follow it — cool and dry, below 30°C (86°F), out of reach of children. A parcel that has sat in a hot vehicle or on a doorstep in the sun has not necessarily come to harm, but the label tells you the conditions it expects, and a bottle that will be opened daily for a month is worth putting somewhere that meets them.
Summary
Inside the United States, unless the sales page says otherwise.
A tracking number arrives in the order email.
Not published.
Not published. Read the order summary at the checkout.
Not published, and not estimated here.
Not described. Ask the order desk before paying.
+1 (302) 200-3480 — parcels, tracking, addresses, refunds.
708 Third Avenue, Floor 19, New York, NY 10017, USA.
The addresses in the supplied material are in different states and they belong to different bodies, which is worth saying plainly because it looks like confusion and is not. The label names a distributor at a PO box in Ogden, Utah. The office and returns addresses supplied to this desk are in New York. The order desk belongs to a payment processor. None of those three is the manufacturer, which is not named anywhere on the packaging or in the pack we were given.
For shipping purposes only one of them matters twice: the returns address in New York, because that is where a parcel goes if you send one back, and it is not the address the parcel came from. Do not return a bottle to the PO box on the label. It is a mail drop for correspondence, and the refund page has the address that a return actually needs.
Questions
From inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
Because they belong to different organisations. The label names a distributor at a PO box in Ogden, Utah. The office and returns addresses supplied to this desk are in New York. The order desk is a payment processor. None of the three is the manufacturer, which is not named at all.
The label says: cool and dry, below 30°C (86°F), out of reach of children, and do not use if the safety seal is damaged or missing.
References
30 capsules a bottle, shipped from inside the US with tracking in the order email. Read the shipping line in the order summary before you confirm, keep the confirmation email whole, and note the purchase date — the guarantee window runs from it. Order desk: +1 (302) 200-3480.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · the label’s own support line is +1 (302) 200-3480