Official product information
Contact Sodaslimdaily
Two phone numbers belonging to two different organisations, three email addresses, two New York street addresses and a PO box in Utah — and a plain account of which question goes where.
Written and reviewed by the SodaSlim Editorial Desk · Last updated September 24, 2026
Quick answer
Orders, tracking and refunds go to +1 (302) 200-3480, the payment processor’s order desk. Questions about the capsule go to the number printed on the label, +1 (507) 448-8190, with [email protected]. Anything about this website goes to [email protected], and returns go to New York. None of the three organisations is the manufacturer, which is not named.
Read this first
Three organisations, two phone numbers, and no manufacturer
A distributor at a PO box in Utah, a desk in New York, a processor running the checkout — and no maker named at all.
Before any address on this page is useful, one thing has to be clear, because nearly every contact problem people have with this product starts with not knowing it. There are three organisations involved in a bottle of SodaSlim, there are two phone numbers, and not one of them belongs to the manufacturer.
The label names a distributor: Gex Corporation LLP, at PO Box 12730, Ogden, UT 84404 — a PO box in Ogden, Utah — with its own phone number, +1 (507) 448-8190, and its own email address, [email protected]. This desk, meaning the site you are reading, has an office address and a separate returns address, and both of those are in New York. The order line supplied to this desk is +1 (302) 200-3480, which the supplied pack describes as the default order desk of BuyGoods, the payment processor that runs the checkout on the sales page. Three organisations, two states, two working numbers — and the company that actually made the capsules is not named anywhere in any of the material.
The label names a distributor, a phone number and an email address, which is more than many labels in this series carry. Note what the address is: a PO box, not a street. A PO box is a mail drop. It tells you where a letter goes and nothing about where the capsules were made, and no manufacturer is named anywhere on this packaging.
What that means in practice
It means the question determines the address, and choosing wrongly costs you a week. A distributor named on a label is the company that moves the stock; it is not necessarily the company that formulated, blended or filled anything. To this product’s credit, it has at least published a route by which you can ask — a phone number and an email printed on the bottle itself, which is more than most labels in this series manage. A payment processor’s order desk can cancel a charge, trace a parcel and start a refund, and it has no view whatever of what is inside the capsule. This website can correct this website. None of the three can tell you who filled the bottle, because nobody published it.
Routing
This question goes to this address
Seven kinds of question, five addresses, two phone numbers, and one row that cannot be answered by anybody.
| If your question is about… | The desk that can answer it | How to reach it |
|---|---|---|
| An order: payment, tracking, a change, a cancellation or a refund | The order desk supplied to this site, operated by BuyGoods | +1 (302) 200-3480 |
| The capsule itself: the formula, the panel, a query about the bottle | The distributor printed on the label, Gex Corporation LLP | +1 (507) 448-8190 [email protected] |
| Sending a bottle back | Returns, handled by this desk in New York | 708 Third Avenue, Floor 19 New York, NY 10017, USA |
| Something written on this website: a page, a typo, privacy or press | This website’s own desk | [email protected] |
| Post to this desk rather than a return | The office address supplied to this site | 425 Fifth Avenue, Floor 30 New York, NY 10016, USA |
| The brand’s own sales page and checkout | The sales support address supplied to this desk | [email protected] |
| Who manufactured the capsules, and at which street address | No published route exists | The label names a distributor at a PO box and no maker at all |
Six kinds of question with somewhere to go, and one row with nowhere. That last row is not an omission on this page; it is the finding.
The details
Each desk, and what it can actually do
Two phone numbers, three email addresses and two street addresses, with the limits of each.
+1 (302) 200-3480
The BuyGoods order desk, for orders, tracking, changes and refunds
+1 (507) 448-8190
[email protected]
Gex Corporation LLP, PO Box 12730, Ogden, UT 84404
[email protected]
Website desk - pages, typos, privacy and press
Monday to Friday, 9:00am - 5:00pm ET
425 Fifth Avenue, Floor 30
New York, NY 10016, USA
708 Third Avenue, Floor 19
New York, NY 10017, USA
[email protected]
Belongs to the brand’s own sales page rather than to this desk
The two phone numbers, and who owns each
There are two phone numbers in the supplied material and they belong to different organisations. The label prints +1 (507) 448-8190 beside Gex Corporation LLP and [email protected]. The order line supplied to this desk is +1 (302) 200-3480, described in the pack as the BuyGoods default order desk — BuyGoods being the payment processor that runs the checkout, not the brand and not the manufacturer. Both numbers dial. Use the desk line for anything about an order, and the label line for anything about the capsule.
The checkout on the sales page is operated by BuyGoods, a payment processor. The order line supplied to this desk is BuyGoods’ default order desk, which is why it can cancel a charge and chase a parcel but cannot tell you which lot your bottle came from.
The website desk
[email protected] reaches the people who write these pages, Monday to Friday, 9:00am - 5:00pm ET. It is the right address for a factual mistake on this site, a broken page, a privacy request or a press question, and it is the wrong address for anything to do with an order, because this desk cannot see one. If you are writing because the bottle in your hand disagrees with something printed here, name the page and the sentence: the label is the document that wins.
The two New York addresses
The office address is 425 Fifth Avenue, Floor 30, New York, NY 10016, USA. The returns address is 708 Third Avenue, Floor 19, New York, NY 10017, USA. They are deliberately different and the difference matters: a bottle posted to the office is a bottle that has not been booked in against a refund, and a letter about a page sent to the returns address will be opened by people who handle parcels. If you are returning product, put your full name, the email address on the order and the order ID inside the parcel, use a tracked service and keep the receipt — return postage is paid by the buyer, and refunds are credited three to five business days after the desk approves them, then five to ten more for the card to post it.
The sales support address
The sales email supplied to this desk is [email protected] — the same address the label prints. The website address below cannot see your order, your tracking or your refund.
One supplied mark
The support rosette, and what a badge is worth
A ribbon promising 100% support, with nobody named in it and no hours stated.
The supplied pack ships the mark below, and it is reproduced here once because it is the kind of image a reader meets on a checkout page and reasonably misreads. It is a rosette reading “100% support guaranteed”.
A rosette is artwork rather than a service level. Nothing in that image commits anybody to anything: it names no organisation, states no response time, gives no hours and describes no escalation. Ribbons and laurels are graphic conventions borrowed from awards, and the borrowing is the point — an award has a body that granted it and a date on which it did, and this has neither. It is worth setting beside the real service facts on this page, which are duller and considerably more useful: a phone number that dials, a second phone number that also dials, an email address with stated hours, two street addresses, and a sixty-day window that runs from the date of purchase.
The rosette is not a scandal and we are not treating it as one. It is decoration, and the useful reflex on any supplement page is to ask what a badge would look like if it were a promise: who is promising, to whom, by when, and what happens if they do not. Where a badge answers none of those, treat the addresses on this page as the service level and the rosette as a graphic.
Honest gaps
The questions with nowhere to go
Five things about this bottle that no published contact route can answer.
Ask who owns a number before you rely on it. A processor’s order desk can cancel a charge and chase a parcel. It cannot tell you which lot your bottle came from.
The rule generalises well beyond this bottle. On any supplement, find out who owns the contact route before you need it. A number belonging to the brand or its distributor can usually escalate to somebody who knows the product. A number belonging to a payment processor is a transaction desk by design and staffed accordingly, and it is not a failing of the person answering it that they cannot tell you which lot your bottle came from. This product is better placed than most in this series precisely because it publishes both kinds of number, one of them on the bottle.
Questions with no published route to an answer
This is the part of the page most sites would leave out, and it is the part worth reading. On this product the following questions currently have nobody to ask, and we would rather name them than let you spend a fortnight discovering it. Who manufactured the capsules — a distributor is named at a PO box and a maker is not named at all, and the wrap says only that the product was manufactured in the USA with globally sourced ingredients. Whether the raspberry ketone is extracted or synthesised — the label does not say, and at 130 mg a capsule the answer is almost certainly synthesised. Whether a certificate of analysis exists for your bottle — none was supplied to this desk, and the pack itself calls the lot and certificate references it prints draft labels rather than lab proof. What the lot code and best-before date on your bottle are — neither is visible on the photograph we were given, because both are normally stamped on the base after filling, so the bottle in your hand is a better source than this page. Whether the product was tested for gluten or dairy — the pack ships roundels for both, one of them misspelled, and the label carries no allergen statement at all beyond its caffeine declaration.
Two of those five would be answered on a better label by a single line of small print, and the distributor’s printed phone number is the one route worth trying for the others. If you do call it and get an answer, we would genuinely like to know: [email protected].
What to do instead, when the question is a medical one
If the question is whether this capsule is safe alongside something you already take, the address is not on this page at all — it is your pharmacist, and the label agrees, since its own caution line says to consult a physician prior to use especially if you are taking a medication or have a medical condition. Two of the five ingredients carry published liver-injury reports and the capsule carries 138 mg of caffeine, so it is a short and specific conversation. Take the panel with you, or take this site’s ingredients page, which lists all five rows with their amounts in the panel’s printed order. A pharmacist reading five amounts can answer in a minute what no desk listed above can answer at all.
All five ingredients with amounts → · How a refund is claimed → · What the lot and certificate references are →
References
Sources for this page
- U.S. Food and Drug Administration. Dietary Supplements. www.fda.gov. Accessed September 24, 2026.
- Office of Dietary Supplements, National Institutes of Health. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 24, 2026.
- National Center for Complementary and Integrative Health, NIH. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 24, 2026.
- National Center for Complementary and Integrative Health, NIH. 5 Tips: What Consumers Need To Know About Dietary Supplements. www.nccih.nih.gov. Accessed September 24, 2026.
Next
Keep reading
See SodaSlim on the official sales page
Thirty capsules a bottle, one capsule a day, so a bottle is exactly thirty days. Five ingredients, five published amounts, no proprietary blend, and three rows carrying a printed standardisation. 138 mg of caffeine a capsule — count it against your day before you start. No pack price was supplied to this desk, so read the figure on the sales page before you pay. Sixty days from the date of purchase to change your mind.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · the label’s own support line is +1 (302) 200-3480