Official product information
SodaSlim Refund Policy
The return address, what goes in the parcel, who pays the postage, how long the credit takes, and which of the three published contacts can act on it.
Written and reviewed by the SodaSlim Editorial Desk · Last updated September 24, 2026
Quick answer
Start with the order desk, +1 (302) 200-3480, inside the sixty-day window and with your order ID to hand. Returns go to 708 Third Avenue, Floor 19, New York, NY 10017, USA — not the PO box on the label. Include your full name, the email on the order and the order ID. Return postage is paid by the buyer. Use a tracked service. Then allow three to five business days for approval and five to ten more for your card to post the credit.
How a refund works here
The mechanics, in the order they happen
Call first, get the address confirmed, send it tracked with your details inside, then watch the card rather than the calendar.
60 days from purchase per the supplied pack, unless the sales page prints longer.
The order desk, +1 (302) 200-3480, with your order ID.
708 Third Avenue, Floor 19
New York, NY 10017, USA
Include your full name, the email on the order and the order ID.
Return postage is paid by the buyer. Use a tracked service.
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it.
Those six lines are the whole mechanism, and they are worth reading in that order, because each one depends on the one above it. A refund begins with a phone call rather than with a parcel: the desk that holds your charge is the desk that can approve a return, and a bottle that arrives in New York without having been agreed first is a bottle nobody is expecting.
The address is the detail most likely to go wrong. Returns go to 708 Third Avenue, Floor 19, New York, NY 10017, USA. That is not the address printed on the bottle. The wrap names a distributor at a PO box in Ogden, Utah, and a PO box is a mail drop for correspondence rather than a warehouse that receives returns. Posting a bottle there is the single most effective way to lose track of a refund.
What goes in the box, and why each item is there
Include your full name, the email on the order and the order ID. Three pieces of information, and each one exists to solve a different matching problem. The order ID connects the parcel to a transaction. The email address connects it to the account the order was placed under, which is how a desk finds the record if the ID has been mistyped. Your full name is the fallback when both of the others fail. A parcel containing none of the three is a bottle in a box, and there is nothing in it for anybody to act on.
Postage, and who carries it
Return postage is paid by the buyer. Use a tracked service. That is a normal arrangement and it is stated plainly in the supplied material, which is more than some policies manage, but it has a practical consequence worth planning for. Tracked postage on a small parcel is not free, so on the smallest pack the postage is a real fraction of what you are recovering. Use a tracked service anyway. The receipt and the tracking number are your evidence that the parcel was sent and delivered, and without them a refund conversation becomes a matter of one party’s word.
The timing
How long the money takes, in two stages
Three to five business days for the approval, then five to ten for the card. Two organisations, one after the other.
| Stage | How long | Who is doing it |
|---|---|---|
| The desk approves the refund | 3 to 5 business days | The order desk, after your return has been received and matched to your order ID. This is the stage a tracking number protects. |
| The card posts the credit | 5 to 10 days | Your bank or card issuer, not the seller. Nobody at the order desk can make this part happen faster. |
| Total, end to end | Roughly 8 to 15 days after the parcel is matched | Two organisations in sequence. Count from the day the return was received rather than the day you posted it. |
These are the figures supplied to this desk. Business days and calendar days are not the same thing, and the second stage is your bank’s process rather than the seller’s.
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it.
The reason to separate the two stages is that they fail differently and they are chased differently. If the first stage is slow, the order desk is the place to ask and your tracking number is the evidence that the clock should have started. If the second stage is slow, the desk has already done its part and the conversation belongs with your card issuer, who can usually see a pending credit before it appears on a statement.
Where the money goes back to
A refund returns to the method that paid. It is not a store credit, it is not a voucher, and it is not a cheque in the post; the charge is reversed on the card that made it. That is worth knowing if the card has since been cancelled or replaced, because a credit against a dead card is the one situation in this process that genuinely needs a conversation with your bank rather than with the seller.
The three routes
Which address can actually process a refund
One of the three holds your money. The other two cannot see it, and one of them is this website.
The website email cannot see your order
The sales email supplied to this desk is [email protected] — the same address the label prints. The website address below cannot see your order, your tracking or your refund.
This is the part of a refund that most often goes quietly wrong, and it costs people days rather than money. The address on this site, [email protected], is a website desk. It exists for pages, typos, privacy questions and press, it is staffed Monday to Friday, 9:00am - 5:00pm ET, and it has no access whatever to a transaction: no order record, no card reference, no tracking, no refund button. An email sent there about a refund is not a refund request. It is a message to somebody who can only tell you to ring a different number.
Three routes, and what each one can actually do
The order desk
+1 (302) 200-3480, described in the supplied pack as the payment processor’s default order desk. This is the route for a refund, a return authorisation, the returns address, a cancellation, a changed delivery address or a missing parcel. It holds the charge, so it is the only one of the three that can reverse it.
The label’s own line
+1 (507) 448-8190 with [email protected], both printed on the wrap beside Gex Corporation LLP. This is the route for a question about the capsule: the panel, the caffeine figure, the storage line, the safety seal, a lot code. It is not a refund route, because the distributor did not take your payment.
This website
[email protected]. Corrections to these pages, and nothing transactional. If the bottle in your hand disagrees with something written here, this is the right address and we would genuinely like to know — the label is the document that wins. For anything with an order ID in it, the paragraph above has the number.
The honest note
What this policy does well, and what it still cannot tell you
Two things about this policy are worth stating at their real size, one in the seller’s favour and one not.
What is unusually clear here
The mechanics were supplied in full and they are specific. There is a named window, a street address for returns rather than a form to fill in, a statement about who pays postage, a two-stage timing figure and a phone number that dials. Several products in this series arrive with a rosette saying sixty days and nothing behind it at all. On the mechanics, this one is better documented than most, and that is worth saying on a page whose job is partly to be sceptical.
And what is still missing
No price was supplied to this desk, which means this page cannot tell you what a refund is worth. Everything above describes the process without ever naming a figure, and the figure is the thing you will actually be getting back. It is printed at the checkout, and that is the only place it is binding — which is the whole argument for screenshotting it before you pay, alongside the guarantee wording and the date.
One practical note about opened bottles
Nothing in the supplied material states whether a returned bottle has to be unopened, and we are not going to invent a rule in either direction. It is a question with a one-sentence answer that only the order desk can give, and it is worth asking during the same call in which you confirm the returns address. Ask it before you post anything, not afterwards.
The whole policy in four lines
Call the order desk inside the window with your order ID. Confirm what to send and where — it is New York, not the PO box on the label. Post it tracked with your name, the order email and the order ID inside. Then allow three to five business days for approval and five to ten more for the card.
Questions
SodaSlim FAQ: refund policy questions
How do I claim a refund?
Call the order desk with your order ID. Returns go to 708 Third Avenue, Floor 19, New York, NY 10017. Include your full name, the email on the order and the order ID.
Who pays return postage?
You do. Use a tracked service and keep the receipt.
How long does a refund take?
Three to five business days for the desk to approve it, then five to ten days for the card to post it.
How do I report a mistake on this site?
Email [email protected], Monday to Friday, 9:00am to 5:00pm ET. If the bottle in your hand disagrees with something written here, tell us — the label is the document that wins.
References
Sources for this page
- U.S. Food and Drug Administration. Dietary Supplements. www.fda.gov. Accessed September 24, 2026.
- Office of Dietary Supplements, National Institutes of Health. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 24, 2026.
- National Center for Complementary and Integrative Health, NIH. 5 Tips: What Consumers Need To Know About Dietary Supplements. www.nccih.nih.gov. Accessed September 24, 2026.
Read the SodaSlim refund terms on the official page
Sixty days from purchase per the supplied pack, unless the sales page prints longer. The terms that bind are the ones on that page, so read them and screenshot them with the date showing. Refunds start with the order desk on +1 (302) 200-3480, and returns go to 708 Third Avenue, Floor 19, New York, NY 10017, USA.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · the label’s own support line is +1 (302) 200-3480